Answers to your common questions
Are pets allowed?
Pets are allowed in most of the rental properties, however this is subject to owner approval. If approved, pet deposits will be required unless your pet is a service animal with the appropriate paperwork.
Do I have to get utilities in my name?
- Yes, we request that you provide proof of utility service in your name as of the lease start date. This does not apply to “all bills paid” properties.
- We do provide contact information for the utility providers for your property.
Do I need a co-signer?
If your rent history, credit check, or income does not meet our criteria, a co-signer (a.k.a. lease guarantor) may help you get approved. If you have a co-signer, we will require an application from them (along with the standard application fee), plus we’ll do a credit check to make sure they qualify.
How do I get my security deposit back?
We require the following criteria to be met prior to processing your security deposit:
- Your lease is up.
- You have moved out and turned the property over to us.
- You have provided your forwarding address to us.
After the criteria are met, it will take up to 30 days to process your security deposit. We will be in contact with you if we have questions, and when your security deposit accounting is ready.
How do I submit a maintenance request?
Per your lease, maintenance requests should be in writing for the benefit of all parties. You can submit a maintenance request through the DCPM web site. Note that your Move-In Inventory and Condition form is not a maintenance request (Please fill out a separate form if you need to request repairs upon move in).
How long does it take to hear back after turning in the application?
It generally takes 2-4 business days to get all of the information back and confirm with the owner. If there is a need to rush processing, we can make an effort to accelerate the timeline.
How much are your pet deposits?
For approved pets, deposits are refundable, with amounts as shown below:
- Cats - $250 each
- 1 – 29 pounds - $250 each
- 30 – 39 pounds - $300 each
- 40 – 49 pounds - $400 each
- 50+ pounds - $500 each
Note that our property owners may opt to change the pet deposit rules as they see fit, but our standard rules are listed above.
How much is the application fee?
$45 application fee for every person 18 or over (if not submitted online: money order or certified bank check only)
How much is the security deposit?
Typically, the deposit is equivalent to one month’s rent. However, if you have blemishes on your credit, rental history, etc., it is possible that a higher deposit will be required. It is also possible that you will be declined.
Once I move in, can I paint?
The owner would have to approve any request to paint. If approved, you will be responsible for returning the property back to the original condition upon move out, unless you have painted non-neutral colors to an approved neutral color, and the painting is of good quality.
What do you check to see if I qualify?
- Credit Check
- Rental History
- Criminal Background
- Income and Employment Verification (combined gross monthly income should be at least 3 times the monthly rent)
What lease terms do you offer?
A 12-month lease is the norm, but shorter and longer leases are sometimes done, depending on the needs of the applicant and the owner. If a lease is shortened, the rent may be increased. For longer leases, we never go above a 24-month term.
When can I move in?
Before moving in, tenants must complete the following items:
- The lease must be signed.
- All funds due are paid (security deposit, pet deposit(s), and up-front rents).
If the above items are completed, tenants will be provided keys, and will be allowed to move in on the lease start date.
When is my rent due, when it is considered late and what are your late fees?
- Rent is due on the 1st, it is late on the morning of the 4th
- $25 initial late fee is assessed on the 4th as well as $25 per day until balance is paid (so $50 on the 4th, $75 on the 5th, $100 on the 6th, etc.)
Where can I get an application?
Who pays for maintenance of the alarm system and alarm monitoring?
If the home has an alarm system, a tenant may get it activated and monitored by an alarm company of their choice. This would be at the tenant's expense. The owner is not responsible for installation, repairs, or monitoring of an alarm system. Also, the alarm deactivation code must be provided to us, in case we need to enter the home.